profile picture displaying incorrectly
Hello,
A minor problem but the picture I have uploaded to my profile is
'on its side' but the original is the correct orientation.
Any reason for this or how can I correct it?
cheers
Robert
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Hello,
A minor problem but the picture I have uploaded to my profile is
'on its side' but the original is the correct orientation.
Any reason for this or how can I correct it?
cheers
Robert
Support Staff 2 Posted by jdelStrother on 19 Dec, 2011 12:31 PM
Hi, what did you use to save that image? It looks like it has an incorrect orientation setting in its EXIF tags.
3 Posted by robertcrane on 19 Dec, 2011 12:45 PM
Hello,
I used the same program I have used for a number of years now called
PhotoImpact.
Can it be adjusted at your end or do I need to do something?
thanks for your prompt answer to my query. Very impressive.
Robert
See website at http://www.robertcrane.co.uk
Support Staff 4 Posted by jdelStrother on 19 Dec, 2011 01:05 PM
Hm, odd. I don't think we can fix it on our end without risking accidentally rotating other people's photos with similar EXIF tags. Could you try opening the image in Window's built in picture viewer and rotating it from there? (it would also be interesting to know if the image appears rotated when you open it in the Windows picture viewer, rather than PhotoImpact...)
-Jonathan
5 Posted by robertcrane on 19 Dec, 2011 01:15 PM
Nope, opened it in Windows viewer and Photoimpact and it's showing
correctly in both.
See website at http://www.robertcrane.co.uk
Support Staff 6 Posted by jdelStrother on 19 Dec, 2011 02:06 PM
Could you send the original image here?
7 Posted by robertcrane on 19 Dec, 2011 04:35 PM
Sorry for the delay,
Attached is the original picture as requested.
cheers
Robert
See website at http://www.robertcrane.co.uk
Support Staff 8 Posted by jdelStrother on 19 Dec, 2011 05:38 PM
I fixed the exif tags & re-uploaded it, should be ok now.
-Jonathan
9 Posted by robertcrane on 20 Dec, 2011 07:08 AM
Thanks very much for that.
Can you tell me what Exif tag it was and what setting it should have so
I can make sure it doesn't happen again?
cheers
Robert
See website at http://www.robertcrane.co.uk
Support Staff 10 Posted by jdelStrother on 20 Dec, 2011 08:33 AM
Hi, I think the Orientation tag was set incorrectly. (I'm guessing maybe your Samsung set it when it took the picture, but your photo software ignored it so you rotated the image to compensate?). Exif tags have mixed support online, for the most reliable results you're generally better off just stripping them out. Photoshop's export-to-web functionality does this, your software probably has something similar.