ITunes doesn't like my address.
I copies the RSS feed address from the profile page for my audioboo, like the instructions said, but I keep on getting rejected by iTunes because they say the address isn't any good. Here is the address I get when I right click the RSS symbol on my profile page: http://audioboo.fm/users/54905/boos.atom Is there anything wrong with it that you can see? Do I need to do something else to make it work with iTunes? Thanks.
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Support Staff 2 Posted by jdelStrother on 01 Sep, 2010 09:32 PM
Hmm, it looks like iTunes has changed the way it fetches feeds, and
our server is rejecting it because it looks like iTunes is spoofing
its IP. I'll see what we can do...
3 Posted by thomas on 01 Sep, 2010 10:00 PM
Hi,
I've just tweaked our server configuration and the warnings we were seeing related to this have ceased.
Could you try re-submitting your feed again (if it will let you)?
Cheers, Thomas.
4 Posted by possets on 02 Sep, 2010 11:02 AM
I sure will. Thanks for helping with this. I won't be able to try it until later today but that would be excellent. So far AudioBoo has offered a lot of great features which I want to continue to take advantage of and your help is essential for that. I will let you know what happens. I am quite sure that the last two times 1) it was rejected (about 2+ wks ago) then 2) it was accepted and then disappeared. I will let you know what happens later.
5 Posted by possets on 02 Sep, 2010 01:45 PM
OK, I had a moment so I copied my address and resubmitted to iTunes. So far so good. Thank you for the quick response. Now keeping my fingers crossed that they will like it and put it up so I can go booing around.
Support Staff 6 Posted by jdelStrother on 02 Sep, 2010 01:50 PM
Oh good - let us know if you have any problems
-Jonathan
7 Posted by possets on 03 Sep, 2010 06:59 PM
I submitted the Audioboo address yesterday. I searched for my Podcast today, nothing yet. It has only been one day and I know that iTunes 10 just came out and yadda dadda so I will give it a bit more time.
8 Posted by jdelStrother on 03 Sep, 2010 10:43 PM
Yeah, they can be a bit slow approving things sometimes. Usually can
take around a week
On 3 Sep 2010, at 20:01, "possets"
<***@tenderapp.com>
wrote:
9 Posted by possets on 04 Sep, 2010 03:55 PM
OK, it's Sat . No Podcast from audioboo.
10 Posted by possets on 08 Sep, 2010 11:28 AM
I resubmitted my Audioboo address to iTunes today, Wednesday 9/8. I figured that since iTunes had just gone through a massive change (9 to 10) that they may have lost my request (or some thing had happened) so it couldn't hurt to resubmit it.
11 Posted by possets on 10 Sep, 2010 02:30 PM
It's been a week and I just checked. No Audioboo from Possets. Is there something else I can try? What's your thoughts on this? Thanks.
Support Staff 12 Posted by jdelStrother on 10 Sep, 2010 04:37 PM
Give it a bit longer, some of mine have taken this long. They ought to send you an email once they accept (or reject) it.
-Jonathan
13 Posted by possets on 10 Sep, 2010 05:03 PM
OK, I can do that.
14 Posted by possets on 23 Sep, 2010 09:43 PM
I looked for it again in iTunes and didn't find it. So, I thought that I should record another one and that might work. So I did that and submitted the address to iTunes. I didn't hear a word from them about the first one that I submitted to them, neither accepted or rejected. It was like I didn't exist. So I am hoping that this one gets someone's attention. Here is what I submitted to them, please tell me if you see something wrong with this:
http://audioboo.fm/users/54905/boos.atom
That is exactly the same thing I submitted before.
Support Staff 15 Posted by jdelStrother on 23 Sep, 2010 09:50 PM
You might try contacting Apple at
http://www.apple.com/uk/support/itunes/contact.html?form=store_features&topic=Other%20iTunes%20Store%20Features&subtopic=Podcasts
if you're still not having any luck
-Jonathan
16 Posted by possets on 25 Sep, 2010 05:02 PM
Apple suggested the I contact you. That is how I got here in the first place. ahem
So I went off and contacted them, this is what they said:
Dear Fabienne,
Welcome to iTunes Store Customer Support. My name is Venkatesh and I will be glad to assist you today with your issue.
I understand that you signed up with Audioboo and submitted your podcast station to be put in iTunes. Though you were accepted but it latter disappeared and wanted to get your podcast accepted by iTunes.
I can imagine how frustrating this might be for you and certainly help you resolve your issue.
Fabienne, the iTunes team reviews each podcast submission. Depending on demand, it may take a week or two before the podcast is published.
If you are resubmitting a podcast for review, the iTunes Store may detect the submission as a duplicate and generate an error message stating that the feed has already been submitted. You can follow these steps to resubmit the podcast:
1) Change the title and link fields of the RSS feed to something other than what they are now.
2) Resubmit the podcast feed via iTunes.
3) Once you have successfully submitted the podcast, you can change the title and link fields back to what they were.
There are several less common reasons iTunes might have displayed this error:
If you are the podcaster, make sure your podcast is available on the Internet. Your podcast's RSS feed also should conform to the iTunes extended podcast RSS specification.
http://www.apple.com/itunes/whatson/podcasts/specs.html
If you're still having trouble, consider consulting the Apple Discussions forums, which have a wealth of information about specific issues. Click Producing Podcasts in the Pro Applications: Audio area of this page:
http://discussions.apple.com
If you are not the podcaster, please contact the podcaster and direct him or her to our specification.
If you require further assistance, please do not hesitate to reply to this email and I will be more than happy to assist you further.
Thank you for being an iTunes Store customer. Have a great day!
Sincerely,
Venkatesh
iTunes Store Customer Support
Please Note I work Monday - Friday, 7:00AM to 4:00PM
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Customer First Name : Fabienne
Customer Last Name : Christenson
email : ***@xxxxxxxxx.xxx
Web Order # :
Support Subject : Other iTunes Store Features
Sub Issue : Podcasts
See additional info below
OS version: Windows XPSP2+
Country: US
iTunes version: iTunes 10
iTunes account name: ***@xxxxxxx.xxx
Specific request: I need help with podcasts
Item title:
Details:
I have signed up wit Audioboo and tried to submit my podcast station to be put on iTunes ( it is a perfume podcast in English). I was accepted but then it disappeared. I tried to resubmit and have not heard back from iTunes. I have resubmitted several times with no luck. I like Audioboo, it has just the features I need. Can you help me get my podcast accepted by iTunes? The address of the "Boo" (or podcast) is:http://audioboo.fm/users/54905/boos.atom
Thank you for your help in this. Please let me know what the matter is and what I can do to fix it. Thank you. Fabienne Christenson
TrackID: 11542813
Support Staff 17 Posted by jdelStrother on 27 Sep, 2010 07:42 AM
I've contacted Apple too, we'll let you know what they say...
18 Posted by possets on 27 Sep, 2010 03:09 PM
Yes, thank you. I took a good look at what they told me to do and I honestly don't know how I would go about doing it. I did ask them THAT question, too and have not heard back from them.
I am supposed to change the link to my RSS feed? (that doesn't sound right...how are you supposed to connect to my RSS feed if the address isn't correct?), then resubmit (I think that Apple would reject that on the basis of not being able to connect to an address that isn't correct), then put it back to the proper address and name after it's accepted? How are you supposed to do that? It's in Apple's site then, I don't have access to that.
Maybe I am just missing something, but I don't think this advice from Apple is very good. I really like Audioboo, and I don't want to have to go back to what I was using before but I can't be chasing this around forever. I have to start podcasting again. :(
19 Posted by jdelStrother on 27 Sep, 2010 03:15 PM
Something you might try while we wait for Apple to respond is to
submit your podcast again, but use this link -
http://audioboo.fm/users/54905/boos.atom?1 - which iTunes will think
is a different URL due to the ?1 on the end, but will work fine on
Audioboo.
Support Staff 20 Posted by jdelStrother on 27 Sep, 2010 03:18 PM
By the way - what were you using before, and how was that submitted to iTunes?
21 Posted by possets on 27 Sep, 2010 05:24 PM
I was using Podbean. It's a good system but you have to have a mic hooked up to your computer, Audacity, and there is no app. That's fine but with modern conveniences it becomes limiting. Audioboo is nice because it allows you to be out, see something work commenting on, then you can comment and have a podcast right then when you have the idea fresh and you are enthusiastic about it. Thanks for the alternative address, I will try it out.
22 Posted by possets on 27 Sep, 2010 06:20 PM
Just got this:
iTunes Store Welcome
Dear Podcast Owner
Your podcast feed, [ http://audioboo.fm/users/54905/boos.atom?1 ] was successfully added and is now under review.
Sincerely,
The iTunes Store Team
One step closer.
23 Posted by possets on 30 Sep, 2010 03:48 PM
I just got my Boo accepted by iTunes. The message came through late last night. I am very grateful to you for sticking with me and helping me get to this point. It's a lot quicker and easier to use Audioboo than any other podcasting software I have tried and it's wonderful to be able to tell people they can subscribe by iTunes. So Thank you very much for making such a useful and responsive piece of software.
Support Staff 24 Posted by jdelStrother on 30 Sep, 2010 03:52 PM
Finally! Sorry it took so long, iTunes is pretty opaque sometimes.
-Jonathan
25 Posted by possets on 30 Sep, 2010 03:57 PM
I am just very pleased that it's resolved and that I can Boo when I want to. Really, your software is the berries! I hope that you come out with the paid version soon, I think that any improvements and such would be very worth it indeed. I am a fan!
jdelStrother closed this discussion on 30 Sep, 2010 05:44 PM.