itouch Audioboo App won't log in a school
I can log into the Audiboo iTouch App at home but not at school. We ar ebehind a proxy but my proxy settings are correct because I can email and browse web pages. Can you help>
Log in to Audioboo
I can log into the Audiboo iTouch App at home but not at school. We ar ebehind a proxy but my proxy settings are correct because I can email and browse web pages. Can you help>
Support Staff 2 Posted by jdelStrother on 15 Sep, 2010 12:46 PM
Hi - are you able to browse http://audioboo.fm in Safari from your iPod Touch?
3 Posted by marchawes on 15 Sep, 2010 12:58 PM
Yes I am
4 Posted by marchawes on 15 Sep, 2010 01:01 PM
I mean Yes I can
Support Staff 5 Posted by jdelStrother on 15 Sep, 2010 01:04 PM
Strange, the app ought to be identical then. What happens when you
try & log in?
6 Posted by marchawes on 15 Sep, 2010 01:06 PM
It hangs on My Boos and after 2 minutes says "audioboo.fm is unwell" and then on another line "You can still record you Boos"
Support Staff 7 Posted by jdelStrother on 15 Sep, 2010 01:15 PM
Could you try browsing http://api.audioboo.fm in Safari on your iPod?
You ought to get a big red speech bubble. If that works, but the
application still doesn't, I'm not quite sure what to suggest... could
you try deleting it & reinstalling?
8 Posted by marchawes on 15 Sep, 2010 01:29 PM
I see the red bubble - I will delete the App and reinstall and let you know how I get on - I must say brilliant App, brilliant service and responsive support! Well done. Back soon.
9 Posted by marchawes on 15 Sep, 2010 01:33 PM
Just deleted the App and reinstalled it, but get the same problem.
This is really weird since it works at home where I do not have a proxy. I think it must be something to do with proxy servers. Does the app look to see if I have a proxy server?
Support Staff 10 Posted by jdelStrother on 15 Sep, 2010 02:00 PM
It doesn't, though I was under the impression it should be handled
automatically. I'll see if we can set up a proxy here to test it.
Support Staff 11 Posted by jdelStrother on 15 Sep, 2010 02:00 PM
It doesn't, though I was under the impression it should be handled
automatically. I'll see if we can set up a proxy here to test it.
Support Staff 12 Posted by jdelStrother on 15 Sep, 2010 02:01 PM
It doesn't, though I was under the impression it should be handled
automatically. I'll see if we can set up a proxy here to test it.
13 Posted by marchawes on 15 Sep, 2010 07:12 PM
That would be great if you could test your end. I am looking forward to your response!
14 Posted by system on 18 Oct, 2010 09:12 AM
This discussion has been inactive for 30 days and has automatically been marked as resolved. If you still require the assistance of the Audioboo team, You can post an update to re-open.
system closed this discussion on 18 Oct, 2010 09:12 AM.
jdelStrother re-opened this discussion on 27 Feb, 2012 10:00 AM
Support Staff 15 Posted by jdelStrother on 27 Feb, 2012 10:00 AM
Hi - the latest update (http://itunes.apple.com/gb/app/audioboo/id305204540?mt=8) should fix this problem. Let us know how you get on.
-Jonathan